Information Services

The primary role of the Department of Information Services is to provide comprehensive technology, office services, and telecommunications for Chautauqua County Government, partners, and customers by:

  • Providing proactive comprehensive technology project planning and effective management
  • Providing cost-effective, efficient management of information and technology systems
  • Establishing policies for appropriate network access and monitoring of county's network resources
  • Providing data warehousing, systems integration, document storage and retrieval, data transfer, data extractions, conversions, data entry and reporting, and a high level of data integrity
  • Providing crucial services of systems analysis, programming, technical support, help desk, operations, desktop support, skills transfer ,and training
  • Focusing departments, divisions, and the enterprise on emerging technology standards and their implementation in county government
  • Providing countywide comprehensive telecommunication services
  • Providing lithographic and duplicating services
  • Providing and facilitating a broad base of inter-related office services with emphasis on centralized procurement and cost efficiencies across the enterprise


The Information Technology Services Department encompasses centralized computing and network services, telecommunications, office services (mail, courier), and printing. The county's departments are reliant on computer technology in all areas, including overhead operations (finance, payroll, human resources) as well as in our operations areas (public facilities, human services, and planning and development). Without sufficient human and monetary resources for technology and telecommunications, the interoperability of the county's operations at 28 sites would not be possible.