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CARTS Customer Satisfaction Survey
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1. How long have you used the CARTS Service?
2. Which of the CARTS services do you use?
City/ Fixed Route
Rural Route
Demand Response/ Dial a Ride
3. How would you rate your overall satisfaction with CARTS? (Please feel free to comment)
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Comments
4. How likely are you to recommend us to a friend or family member? (Please feel free to comment)
Definitely Not
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Probably
Definitely
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5. How likely are you to continue doing business with CARTS?
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Definitely
6. Do you have any language barriers with CARTS?
Yes
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7. Do you have any suggestions for improving services at CARTS?
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