What is a Health Home?
Health Home is a service model designed to ensure effective coordination and management of care, leading to positive health outcomes for the individual, including minimizing preventable emergency department and hospital stays. Health Home services are provided to a subset of Medicaid beneficiaries with complex chronic health and/or behavioral health needs whose care is often fragmented, uncoordinated and duplicative. A care manager works with the individual to develop and maintain a comprehensive plan for accessing and using services and supports necessary for the person’s health. These services and supports are provided through a network of organizations, which collectively become the person’s virtual "Health Home" with the care manager overseeing the process. The network includes not only healthcare providers but also other social and community supports essential to a person’s overall health.
The Chautauqua County Department of Mental Hygiene has been designated a “Lead Health Home” by the New York State Department of Health. As a Lead Health Home, the Chautauqua County Department of Mental Hygiene is responsible for managing a network of providers and the provision of care management services to eligible enrollees in three Western New York counties: Chautauqua, Cattaraugus and Allegany.
The Health Home provides Care Management services to help make sure everyone involved in an individual's care is working well together and sharing information that is important in supporting a person's recovery. A Health Home Care Manager is expected to help coordinate not just medical, mental health, substance abuse services, but the social service needs of the individual as well.
For additional questions or to make a referral, please contact us at 1 (855) 613-7659
Health Home Care Management Program Brochure